Frequently Asked Questions

Questions regarding the NARR standards document:

Do the NARR standards require live-in staff?

The NARR Standards do NOT require live-in staff. They also do not prohibit live-in staff. Note that house managers/leaders are often referred to as staff.

How do I know what standards are required for my level of housing?

On the right side of your NARR standards document, each level is listed in order. If the standard has a check mark listed under your level, it is required. If it has an 'R' it is recommended but not required. 

Questions regarding your Level 1, 2, 3, or 4 standards form:

Why am I having trouble competing or submitting my form?

Your form may have timed out from staying open too long, please ensure you have acquired all of your documents before beginning your form.

Check your browser, you may need to utilize Google Chrome instead of Internet Explorer or Firefox.

Can I save my form to resume later?

No, forms must be completed all at once. Please be sure to acquire all necessary documents before you begin uploading them to your form.

How long do I have to complete my form?

We prefer that you complete your standards form before you schedule your site visit, but it is not required. Though after your site visit, you have 30 days to upload all documentation and complete your standards form along with any additional requirements noted by your inspector. If an extension is required, submit a formal notice via email. 

What kinds of files are eligible to attach and submit?

Any and all document types are acceptable including PDF's, Microsoft documents, and even screenshots/pictures of documents are acceptable as long as they are clear.

Does each document for each policy all have to be uploaded separately? 

Preferably, yes. For example, it is not necessary to separate whole documents such as "Guest Expectations" or "Code of Ethics" into individual sheets, but it is expected that you upload those 2 titles of documents separately from each other. Try to limit individual uploads to less than 10 pages in length. Multiple pages of documents should be properly highlighted to help easily pinpoint the policy.  It is understood that some documents will be eligible to upload more than once. Your guest expectations for example may have anywhere from 2 to 20 policies listed within that one document and that is ok. Don't feel like you have to list each policy in a separate document.  

Questions regarding your application:

How do I know what level of housing I am?

Please refer to either the 'Home' page or 'Membership' page of our website to determine your housing level. 

Can I submit my application online?

There is currently not a way to submit your application on our website. You are welcome to email your application or mail it.

Questions regarding your site visit:

When can I schedule my site visit?

Your site visit will be scheduled by an inspector after payment has been received. 

How much does it cost to schedule a site visit?

There is an initial fee of $300 for each recovery residence/address having 16 or less beds, which includes Certification with MARR and the initial inspection. Certification fees after the initial application year are $150.00 per year, per address/residence. After the initial inspection has taken place, a $35 fee will be incurred for each inspection required of the recovery residence other than the annual inspection. You can refer to the last page of your application for this question as well.

Questions regarding housing levels:

How do I become a level 4?

You must provide treatment to become a level 4 home.